Many technically sound methods used in continuous improvement fail to get enough
traction to pay off. Why?
We find three common causes:
1) It is not clear to some employees how
engaging in improvement matters to them, so they treat it as a check-the-box;
Signet helps leaders put in place the conditions for continuous improvement to
thrive. If the current level of buy-in is low, we offer three elements to re-engage
tools are applied outside of the flow of work, either by specialists or in classroom settings;
3) Line employees don’t see follow-through when they suggest improvements, so they check out.
Signet provides a workshop for managers and
supervisors that produces: A straightforward map showing how efforts
underway fit together to enact the organization’s mission and strategic goals;
Agreement on an efficient process to continually build line employees’
understanding of how their efforts matter in a way that increases both their buyin
and effectiveness; A decision on the high-leverage areas worth the effort to
continually improve, with a cost-benefit expectation for each.
The Action Review Cycle,
consisting primarily of short reviews before and after key team tasks, acts as an
engine that produces regular improvements in local results. Signet
demonstrates this cycle in the actual work setting, then coaches leaders until
they are skilled and confident. We also demonstrate formats for “quick and
dirty” simple situations and for very complex situations or involving
interdependent teams. Signet helps you re-examine how improvements are
captured and validated, and how your SOP’s/standard work forms can become
It is essential to focus teams on reviewing what is
in their control to adjust. Having said that, many excellent adjustments do not
fall 100% inside that boundary. So Signet works with management to
implement an efficient process for rapid cost-benefit decisions on these
requests, and quickly communicate those decisions and rationale. We show
managers and line employees how to work this interface as a two-way street.
Contact us for more information.
<< Emergent Learning Line of sight >>